Contacts

Berner Ltd I Headquarters

Switchboard  + 358 20 791 00
info@berner.fi
Monday – Friday 9 a.m  – 4 p.m.

Address
Hitsaajankatu 24
00810 Helsinki,  Finland

Email addresses
firstname.lastname@berner.fi

Berner Shop

Hitsaajankatu 24, 00810 Helsinki
bernershop@berner.fi
Open Wednesday – Friday, 10 a.m.- 4 p.m. (closed during lunch break 12 a.m. – 12.30 p.m.

Berner Shop will be closed on the following days in 2025

• Good Friday: closed on Friday, April 18
• May Day and the following Friday: closed on Thursday, May 1 and Friday, May 2
• Ascension Day and the following Friday: closed on Thursday, May 29 and Friday, May 30
• Summer holiday closure: closed from Monday, June 16 to Tuesday, August 12
• Christmas holiday closure: closed from Friday, December 19, 2025 to Tuesday, January 6, 2026

Webshop 24/7: bernershop.fi – deliveries only to Finland

Consumer Service

+358 20 791 4000
kuluttajapalvelu@berner.fi
Monday-Friday 10 am – 14 pm

CustoMer Service, retailers

+358 20 791 4000
asiakaspalvelu@berner.fi
Monday-Friday 8 am – 16 pm

Berner Industries

Contact Berner Industries  here

MedLab Customer Service

medlab.tilaukset@berner.fi

www.BernerMedLab.fi
+358 20 690 761 (Mo-Fr 9-14)

Farmer’s Berner

Contact our Farmer’s Berner experts here

Online invoicing

Electronic invoicing address: 003701070115
Service provider: Basware Oyj
Operator ID: BAWCFI22

If sending e-invoices is not an option, the next preferred way would be to send invoices as e-mail attachment (pdf-format) to our e-mail address reserved only for invoices: berneroy@pdf.basware.com / berner.oy@pdf.basware.com. In order to send invoices successfully via e-mail, each invoice should be included as a separate file and it should include all documents related to the invoice.

We also offer you the possibility to send e-invoices via our Basware portal. This service
is free of charge and can be found at: https://portal.basware.com/open/BernerOy

Paper invoices:

In case you cannot utilize the previous mentioned options, you can still send paper invoices, but in that case please ensure you will use the following address:
Berner Ltd.
P.O. Box 1039
FI-00026 BASWARE
FINLAND

The above-mentioned invoice details do only concern invoices sent to Berner Ltd.

Please note that the invoices need to contain as a minimum the buyer’s reference person (e-mail address or First name + Last name). In cases where the invoice is based on a purchase order or a contract, please add the PO number, contract number or similar agreed reference in the header information. We do not process inadequate invoices and will request the supplier to send a new invoice in case the above-mentioned requirements or other requirements set by laws or regulations are not met.

Whistleblowing channel 

Our whistleblowing service lets users report anonymously suspected misconduct, i.e. any behaviour that is not in line with legislation, our values and code of conducts. The service is available at https://report.whistleb.com/berner in eight languages.