Contacts

Berner Ltd
Switchboard + 358 20 791 00
info@berner.fi
Hitsaajankatu 24
00810 Helsinki Finland

Email addresses

firstname.lastname@berner.fi

Berner Shop

Visiting address: Hitsaajankatu 24, 00810 Helsinki

email: bernershop@berner.fi

Opening hours: Wednesday – Friday 10-16 (Closed during lunchtime at 11.00-11.30)

Please note that we are closed during holiday season 21 Dec 2020 – 6 Jan 2021.

Warmly welcome to shopping as of Thu 7 January 2021! We wish happy holidays to all our customers!

Customer Service, retailers

+358 20 791 4000
asiakaspalvelu@berner.fi
Monday-Friday 8 am – 16 pm

Consumer Service

+358 20 791 4000
kuluttajapalvelu@berner.fi
Monday-Friday 10 am – 14 pm

Child Care products, Ainu and BabyBjörn
+358 20 791 4313 (Monday – Wednesday 12 am -14 pm)
ainu.fi |ainuneuvonta@berner.fi
babybjorn.fi

Berner Industries

Contact Berner Industries (former Agency) here

Berner Pro Customer Service

pro.tilaukset@berner.fi
+358 20 690 761 (Mo-Fr 9-14)

Berner Machines

+358 20 791 4669
koneet@berner.fi

Farmer’s Berner

Contact our Farmer’s Berner experts here

Call prices when calling from Finland

From the line telephone	8,35 cents per call + 16,69 cents per minute
From the mobile phone	8,35 cents per call + 16,69 cents per minute

Whistleblowing channel

Our whistleblowing service lets users report anonymously suspected misconduct, i.e. any behaviour that is not in line with legislation, our values and code of conducts. The service is available at https://report.whistleb.com/berner in six languages.

Online invoicing:

Electronic invoicing address: 003701070115
Service provider: Basware Oyj
Operator ID: BAWCFI22

If sending e-invoices is not an option, the next preferred way would be to send invoices as e-mail attachment (pdf-format) to our e-mail address reserved only for invoices: berneroy@pdf.basware.com / berner.oy@pdf.basware.com. In order to send invoices successfully via e-mail, each invoice should be included as a separate file and it should include all documents related to the invoice.

We also offer you the possibility to send e-invoices via our Basware portal. This service
is free of charge and can be found at: https://portal.basware.com/open/BernerOy

Paper invoices:

In case you cannot utilize the previous mentioned options, you can still send paper invoices, but in that case please ensure you will use the following address:
Berner Ltd.
P.O. Box 1039
FI-00026 BASWARE
FINLAND

The above-mentioned invoice details do only concern invoices sent to Berner Ltd.

Please note that the invoices need to contain as a minimum the buyer’s reference person (e-mail address or First name + Last name). In cases where the invoice is based on a purchase order or a contract, please add the PO number, contract number or similar agreed reference in the header information. We do not process inadequate invoices and will request the supplier to send a new invoice in case the above-mentioned requirements or other requirements set by laws or regulations are not met.